Ross
Breadmore

London, UK — Executive Director of UX, JPMorgan Chase

Design and product leadership for complex organisations. Twenty years helping teams think more clearly about what they're building — and build it better.

Visual thinking Falmouth University

I think in pictures. A Falmouth degree in illustration trained me to make the abstract concrete — to take a confused brief and return something a team can act on. That instinct has never left, whether I'm on paper, in a workshop, or mapping a product system.

Radical transparency NixonMcInnes

I share work early, and I build teams who do the same. At NixonMcInnes I ran sessions in total transparency — showing messy work, inviting hard critique, building in public. That habit still sits at the centre of how I work.

Design × Engineering We Are Friday

I sit inside delivery teams, not above them. Embedded with engineers before cross-functional was a job description, I learned to speak the language, understand the constraints, and not throw specs over a wall.

Institutional patience Lloyds Banking Group

I know how large organisations move — and how to move them. Five years at Lloyds taught me that simplicity inside a complex institution requires patience, political fluency, the courage to cut, and a narrative that brings people with you.

Productive tension 4G Capital

I hold the tension between what the business wants and what users actually need — and I don't let either side win too easily. At 4G Capital in East Africa, the stakes were real, the constraints were severe, and the easy answer was rarely the right one.

Purposeful disruption JPMorgan Chase

I change institutions from the inside. At JPMorgan Chase I apply everything above at global scale — pushing unconventional thinking in a place that doesn't naturally reward it, and building things that actually stick.